Privacy Policy

Last Update: 2025-03-02

Welcome to BrandFly.ca. BrandFly (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

We operate exclusively in Canada, and our data-handling practices comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). By using our website and services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect and process different types of information to provide and improve our services, including:

1.1 Personal Information

This includes any information that identifies you as an individual, such as:

Contact details – Name, email address, phone number, mailing address
Business information – Business name, website URL, industry type
Billing information – Payment details (processed securely through third-party payment providers)
Marketing preferences – Your communication preferences if you opt into marketing updates

1.2 Non-Personal Information

We may collect anonymous or aggregated data, including:

IP address, device type, and browser information
Website usage statistics (e.g., pages visited, time spent on pages)
Referral sources (how you found our website)

1.3 How We Collect Information

We collect information through:

Forms submitted on our website
Email and phone communication
Cookies and tracking technologies (see Section 6)
Third-party analytics tools

2. How We Use Your Information

We collect personal data for the following purposes:

To provide services – Process inquiries, fulfill marketing and digital media services
To communicate with you – Respond to requests, send updates about projects or services
For billing and transactions – Process payments securely via third-party providers
For website optimization – Improve website functionality and user experience
For legal compliance – To meet regulatory obligations, including fraud prevention
For marketing (with consent) – Send promotional materials, special offers, or newsletters

Note: You can opt out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.

3. Sharing and Disclosure of Information

We do not sell or rent your personal information. However, we may share data in the following circumstances:

3.1 Service Providers

We may share your information with trusted third parties who help us deliver our services, such as:

Payment processors (e.g., Stripe, PayPal)
Website hosting and analytics providers
Email and marketing software services

These service providers are required to comply with privacy and security standards.

3.2 Legal and Regulatory Compliance

We may disclose your information if required by law or if necessary to:

Respond to a legal request (e.g., court order, subpoena)
Protect our rights, property, or safety
Prevent fraudulent or illegal activities

4. Your Rights Under Canadian Law (PIPEDA)

Under PIPEDA, you have rights regarding your personal data, including:

Right to access – Request a copy of your personal information
Right to correction – Request corrections to inaccurate or incomplete data
Right to withdraw consent – Opt-out of marketing communications at any time
Right to data portability – Request transfer of data where applicable
Right to challenge compliance – Contact us or the Office of the Privacy Commissioner of Canada if you believe your data is mishandled

To exercise any of these rights, contact us at: contact@brandfly.ca

5. Data Retention & Security

5.1 Data Retention

We retain personal information for as long as necessary to fulfill service purposes, comply with legal obligations, or resolve disputes. When data is no longer required, we securely delete or anonymize it.

5.2 Security Measures

We implement industry-standard security measures to protect your data, including:

Secure encryption for sensitive data
Firewalls and access controls
Regular security assessments

While we take precautions, no system is completely secure. If you suspect unauthorized access to your data, please contact us immediately.

6. Cookies & Tracking Technologies

6.1 What Are Cookies?

Cookies are small files stored on your device that help improve user experience. We use cookies to:

Remember your preferences
Track website traffic and performance
Improve marketing efforts

6.2 Types of Cookies We Use

Essential Cookies – Required for website functionality
Analytics Cookies – Help us analyze traffic and improve content
Marketing Cookies – Used for targeted advertising (only if consented)

6.3 Managing Cookies

You can modify your cookie preferences through your browser settings. Disabling cookies may affect website functionality.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage users to review the privacy policies of external sites before providing personal data.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in laws, technology, or business practices. The most recent version will always be available at BrandFly.ca.

If we make significant changes, we will notify users via email or a website notice.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your data rights, please contact us at:

contact@brandfly.ca

For further information on privacy rights, you can contact the Office of the Privacy Commissioner of Canada (OPC):

Website: https://www.priv.gc.ca
Phone: 1-800-282-1376